Booked a superior room but it was an INFERIOR room - cold, dark, damp and depressing with small 4' bed used as a double, No fire notices or other customer information in the room. Difficult to find way to and from room with a labyrynth of corridors. Traffic noise heard all night - windows old style louvred type at the side which lets in drafts and sound.
Expensive restaurant and the chef does not know the difference between a medium rare and well done steak. Neither did the waitress know whether a wine was rose or red!
Ignorant manager and mostly unfriendly waitresses who seemed extremely nervous and rushed. The most friendly people in the hotel were the cleaning staff who we encountered the morning after our stay.
We went here for my husband's birthday and our joint wedding anniversary - very, very disappointed with the whole experience!