While the staff was 5-star, very personable, accomodating and friendly, the rooms and food quality were sadly lacking. I had a large corner room on the 9th floor with a great view but had to wear shoes constantly because of the grimey carpet and bathroom floor. My mattress was very soft and lumpy - no support at all. The sheets looked clean but the too small pillow cases revealed old and discolored pillows and the blanket and bedspread were threadbare and smelled musty. The shower was nice and big. There was plenty of hot water but the showerhead had no pressure, the toilet ran constantly and it took many flushes to empty. The bathroom was very dark. The room safe did not work.
I had dinner and breakfast in the hotel restaurant. Service was excellent but the food was disappointing - cold, dry and overcooked.