EXTREMELY UNPROFESSIONAL!!! The whole place is dirty, the stairways, elevators etc are filthy! Dirt/Dishes/Items are left in the hallways. The carpet is dirty and bunched up, there is also a huge scratch in the middle of the dancefloor that has been there well over a year! We were told these things would be fixed on more than one ocassion. In the peak of summer and early fall not one flower on their so called "roof-top garden" Our wedding day was TRIPLE BOOKED! One of the parties were all shuttled to The Red Rose Convention Centre (after they tried to convince us to have our enitre wedding on the roof)! Police had to be called in as there were threats the event wouldn't even take place at all! No receipts given...the list goes on! I'm not one for posting online reviews, but this place is truly disgusting! We are in the midst of taking legal action, as are the other guests who booked on the same night! They have given us the run around for weeks! But we are not going to go away!!!